We consider it a great privilege to assist families in educating their children. We are committed to upholding and supporting parental authority in the lives of students. We also recognize that ours is a learning community, where families are working together to fulfill shared goals. These relationships require, and we strongly encourage, prompt and clear communication.   

  

 In the event of conflict, communication should follow the biblical standards set forth in Matthew 18 and James 3. In all matters, conflict should be handled discreetly and carefully, while believing and speaking the best about each other. The failure to follow those biblical standards can be deeply harmful to individuals and institutions, and may result in action by Rivendell, up to and including expulsion, at the Board's discretion. 

  

 Parents to Tutors: If an issue should arise regarding individual tutor rules or procedures, the parent should speak to the tutor before discussing the matter with those in authority over the tutor. 

  

 Parents to Administrator: If an issue should arise concerning rules, procedures, programs, finances, facilities, curriculum, tutors, or a similar issue, parents are encouraged to send an e-mail to the Head of Study Center (HOSC) at rivendellstudycenter@gmail.com. If, after that e-mail and any related discussions, the final decision of the HOSC does not result in a satisfactory resolution and the issue is significant, parents may make an appeal to the Board. This is done by sending an e-mail to the Board at rivscboard@gmail.com for consideration at quarterly scheduled Board meetings, or sooner if deemed urgent by the Board.. The e-mail should summarize the matter and provide a detailed explanation as to why redress is being sought.

 Tutors to Parents: If an issue should arise concerning a student’s learning or behavior, tutors should speak directly with the student’s parents before discussing the matter with the Head of Study Center or Board members.